There is a paradigm shift in education and there is no turning back. Society's new demands are speeding forward into uncharted waters. What do our modern learners need to know and be able to do? In order to establish effective continuous improvement, it is imperative to understand the end-user experience of what our organization is tasked to accomplish. Educational organizations fall within a service industry model. Just as hospitals exist to ensure care and wellness for all patients as ultimate goals, schools exist to ensure, in one sense, an “educational wellness” that will allow all learners to experience growth and accomplishment to have a positive impact in the world. The surveys of students, parents, and teachers offer our school valuable insights into the health of our organization from our end-users who interact with what we provide daily both inside and outside of school.
It is critical to understand, with empathy, how our end-users (current students and families) are interacting with the services we provide. When you really listen to students and families, as was conveyed in the recent surveys and also through in person interactions, there is an underlying desire of students to feel heard, be engaged, and feel challenged and for families to know their children are being understood and educated as unique individuals. The challenge of any educational organization, is to realize and envision an outcome that transcends the status quo and works instead to build a learning community that collectively offers a holistic experience for young people over six years that are a developmentally critical period in a person’s life.
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